CLIENT SUPPORT SPECIALIST

As a senior representative of our company, your objective is to serve our customers by helping them understand our product, diagnose problems and respond to written and verbal inquiries. You will be involved in “triaging” and resolving most daily problems. This position will allow you the opportunity to demonstrate versatility and help us achieve our goal of 100% client satisfaction. The ideal candidate will be someone willing to be part of a team but yet demonstrate the ability to work independently.

BASIC DUTIES

• Provide telephone, internet and on-site support of existing and new clients

• Manage the installation and training at new client sites

• Document and thoroughly test all product functionality prior to distribution to clients

• Participate in new product design and launch

• Maintain existing and establish new processes to ensure high level of client service

REQUIRED EXPERIENCE

• B.A./B.S. in Business, or business related field

• Excellent communication and decision-making skills

• Proven ability to learn in a fast paced environment

• Ability to work independently, manage various tasks

• Basic experience with Microsoft Office products

SOFTWARE DEVELOPER

BASIC DUTIES

• Strategic Planning – Participate with clients in developing enhancements to existing applications and in developing new and unrelated product offerings
• Software Development – Plan, design and implement major functional enhancements to the application and architecture.
• Customer Interaction -- Debug and resolve system flaws discovered internally or reported by clients; work closely with support staff.
• Maintain existing and establish new processes to ensure high level of client service.

REQUIRED EXPERIENCE

• B.S. in Computer Science, Information Systems, or a related field
• Excellent communication and decision-making skills
• Proven ability to learn in a fast paced environment
• Ability to work independently, manage various tasks
• Must be interested in hands on software development
• Experience with Delphi, XML, Pervasive, ASP, SQL, .NET a plus

CONTACT INFORMATION

TS Partners, Inc.
500 N Gulph Rd, #500
King of Prussia, PA 19406
Email: jichter@tspartnersinc.com
Phone: (610) 768-1100
Fax: (610) 768-1105

Updated on May 1, 2010